The @Healthcare Facilities Network discussion with John Crouch, Executive Director of Facilities at AdventHealth in Wesley Chapel, FL, continues in episode 2 of The Autonomous Employee. In this episode, we discuss John’s path from the Marine Corps to healthcare engineering, and lessons he learned along the way. Additional topics covered include:
00:00 Introduction
01:11 Instilling a customer service approach
07:22 Delivering bad news
18:54 Employee self-worth
21:14 “We mentor and teach each other”
24:25 A path from the Marine Corps to healthcare facilities