High Reliability Education

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High Reliability Education is a soft skill development program.

It is specifically for healthcare facility directors and managers. Soft skills are the cluster of skills related to emotional intelligence, communication, interpersonal skills, people management, and leadership. Above all, without effective soft skills, a director’s success in developing high-performing teams is unclear. As a result, communication and collaboration are mandatory.

Facilities leadership faces an array of challenges from industry in flux, including a graying and retiring workforce. High Reliability assists organizations in developing existing leadership for the challenge of now and home-grown leadership for the challenge of the future. Clients often ask us before recruitment begins:

“Can you find me an engineer who can communicate? I really need one.”

That request is the genesis of High Reliability Education. Technical expertise is no longer enough. As a result, the ability to work collaboratively amidst staff and colleagues, projecting expertise and credibility, is integral.

For 16 years, Gosselin/Martin Associates has carved out a specialized niche as the country’s leading boutique recruiter. We provide healthcare facilities management talent for hospitals and systems. As a result, we are the only recruiter in the country focused solely on healthcare facility management. Gosselin/Martin Associates is uniquely qualified to develop and deliver High Reliability. As a result, Gosselin/Martin Associates’ years of hospital-specific work experience and recruiting is infused throughout the High Reliability Education. Classic theories of leadership and development are presented via a facilities-centric prism.

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Our Unique Differentiators

Our deep understanding of the facilities market comes from a combined 45+ years of experience in healthcare engineering and construction. We remain connected to the industry today. As a result, we have a variety of great qualifiers, such as:

Firstly, interacting with facility directors, human resources leadership, and candidates on a daily basis through national recruitments. We know the skills required for success in facilities management because we discuss them with and find them for hospital leadership.

Secondly, established working relationships with national and regional healthcare engineering societies and chapters and developing and presenting educational programs  

Thirdly, healthcare facilities management recruitment, retention, & career development is our only business. Unlike other firms who specialize in a variety of disparate areas, we work in only one discipline: Hospital facilities leadership.

Our Healthcare Soft Skills Education Program is not a cookie-cutter approach to education.

Facilities is a unique discipline with unique challenges: Aging infrastructure, the fight for capital dollars, employee shortages, and HCAHPS pressures, to name just a few. The unique approach of High Reliability is designed to meet those needs.

Learn Skills and Techniques to:
  • Develop departments with employees motivated by organizational success.
  • Create relationships with defined and aligned expectations and responsibilities.
  • Use praise to motivate.
  • Manage change.
  • Avoid demotivational communication.
High Reliability Benefits Your Organization:
  • Customized to your organization.
  • Adapted to your succession planning. Don’t have one? We will help you develop one.
  • Offers ongoing mentoring post-seminar.
  • Scalable to accommodate large groups of employees in a location of your choice.
  • Assuring the development of existing and future leadership.

We do all of this by presenting attendees with real-world scenarios, engagement, and hands-on activities. In summation, for an in-depth description, please contact us.