Soft Skill Focus at ASHE Annual

Boston hosted yet another successful ASHE Annual conference, the 52nd such event, and Gosselin Associates was proud to play a small role in a successful show. 

Jack reached a world wide audience when a career discussion with Steve Spaanbroek was beamed across the globe via the Web. Jack’s key take-away for today’s healthcare facility professional: Hone your skills. 

“We are seeing a demand for candidates who are technically skilled and able to communicate and master the softer skills of management.  Even if you are technically proficient, it’s not enough if you can’t communicate effectively. Package yourself in such a manner that you are able to effectively work with facility staff, clinical staff, C-level executives, and patients and families.”

Building on the theme of communication and soft skill development, Pete partnered with ASHE’s Lynn Kenney to present a session on the increasing demand for empathetic facility professionals. For years the joke was that facilities staff operated anonymously in the bowels of the building, but with increasing attention paid to HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores and reimbursement rates, facility departments find themselves on the front line.   

“Every interaction with a patient and their family is impactful. Facilities staff interact with patients when they are potentially at life’s lowest point and effective patient interaction should reflect that,” says Pete.

ASHE says more than 3,000 people attended the conference, which included a networking event at Fenway Park, home of the Boston Red Sox. Next year’s 2016 conference will be held in the Mile High City, Denver, July 10 – 13. We hope to see you there. 

Gosselin Associates Principal and Founder Jack Gosselin (left) and President and Managing Director, MSL Healthcare Partners Steve Spaanbroek (right) talk careers at the ASHE Annual.

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