The Healthcare Facilities Network welcomes Dr. Steven Call, Assistant Professor at Washington State University and the Founder of Built Environment Resources. With a focus on healthcare facilities management, Steve has dedicated his career to discovering and innovating concepts and tools to address the most critical issues impacting healthcare facilities management. Steve’s expertise and authorship were instrumental in the creation of IFMA’s recent “North American Medical Center Facility Support Services Benchmarking Report,” which we discuss in Episode 1.

Topics include:

02:28 Facility Support Services Benchmarking report, introduction

07:23 Research challenges

09:10 Laundry, FTEs, and square foot comparison

12:22 Aging infrastructure and deferred maintenance

19:45 FTE calculation

26:43 The best predictor for an accurate FTE count