“The Velvet Glove of Leadership,” ep 1
Dennis Smith, author of “The Velvet Glove of Leadership in the 2020s: Leadership Principles That Don’t Change in a Changing World” joins us to discuss his healthcare career and book.…
IFMA Facility Support Services Benchmarking, ep 2
The Healthcare Facilities Network is thrilled to welcome Steven Call, Assistant Professor at Washington State University and Founder of Built Environment Resources. With an unwavering focus on healthcare facilities management,…
Best predictor for an accurate hospital FM FTE count
Dr. Steven Call, Assistant Professor at Washington State University and author of IFMA’s recent “North American Medical Center Facility Support Services Benchmarking Report” joins us. In this clip from episode…
Healthcare facilities management: “An industry that allows you to make your mark”
Career opportunities abound in healthcare facilities management. As the Executive Director of Hospital Maintenance at a major Academic Medical Center, Lotoya Beard describes why the industry will allow you to…
Career Ladders in healthcare facilities, ep. 4
The @Healthcare Facilities Network is back with the fourth episode of their series “Career Ladders in healthcare facilities,” exploring career paths to healthcare facilities management and hospital engineering. In this…
High cost of hospital deferred maintenance
What is the true cost of hospital deferred maintenance? Based on his research for IFMA’s recent “North American Medical Center Facility Support Services Benchmarking Report,” Dr. Steven Call, Assistant Professor…
IFMA Facility Support Services Benchmarking, ep 1
The Healthcare Facilities Network welcomes Dr. Steven Call, Assistant Professor at Washington State University and the Founder of Built Environment Resources. With a focus on healthcare facilities management, Steve has…
Instilling a customer service-based approach
Delivering effective customer service is crucial in any healthcare facility’s operations. John Crouch shares his insights on managing C-Suite work and providing excellent customer service in episode 2 of “The…
Facility Management Leadership Journey, ep 2
Lotoya Beard is the Executive Director of Hospital Maintenance at a major Academic Medical Center. She also serves as Region 4 Representative for the American Society for Healthcare Engineering. Over…
Best practices to deliver bad news, FM-style
Delivering bad news can be one of the most challenging aspects of leadership. Luckily, there are effective practices that can help you deliver bad news in a way that keeps…