Facility Management Leadership Journey
High Reliability, The Healthcare FM Podcast has released another insightful episode! Joining us this time is Lotoya Beard, the Executive Director of Hospital Maintenance at a major Academic Medical Center,…
Tag Archives: #healthcare management
Employee Relations: The evolving employee/employer relationship, episode 2
Join me in welcoming Jennifer Bender, a highly experienced Human Resources leader with over 30 years of experience, to the Healthcare Facilities Network. In episode two of two, Jen discusses…
Employee Relations: The evolving employee/employer relationship
Jennifer Bender, a highly experienced Human Resources leader with over 30 years of experience, joins the @HealthcareFacilitiesNetwork to discuss the changing dynamic of the employee/employer relationship. In episode one of…
When is it time to fire an employee?
Dennis Smith, author of “The Velvet Glove of Leadership in the 2020s: Leadership Principles That Don’t Change in a Changing World,” recently spoke with us about his healthcare career and…
Velvet Glove of Leadership, episode 2
Join us as we welcome Dennis Smith, author of “The Velvet Glove of Leadership in the 2020s: Leadership Principles That Don’t Change in a Changing World,” to discuss his healthcare…
Deferred maintenance vs. revenue-generating activities
Facility management professionals, are you struggling to balance funding for deferred maintenance against the latest clinical technology? Steven Call, Assistant Professor at Washington State University and Founder of Built Environment…
“The Velvet Glove of Leadership,” ep 1
Dennis Smith, author of “The Velvet Glove of Leadership in the 2020s: Leadership Principles That Don’t Change in a Changing World” joins us to discuss his healthcare career and book.…
IFMA Facility Support Services Benchmarking, ep 2
The Healthcare Facilities Network is thrilled to welcome Steven Call, Assistant Professor at Washington State University and Founder of Built Environment Resources. With an unwavering focus on healthcare facilities management,…
Best predictor for an accurate hospital FM FTE count
Dr. Steven Call, Assistant Professor at Washington State University and author of IFMA’s recent “North American Medical Center Facility Support Services Benchmarking Report” joins us. In this clip from episode…
Instilling a customer service-based approach
Delivering effective customer service is crucial in any healthcare facility’s operations. John Crouch shares his insights on managing C-Suite work and providing excellent customer service in episode 2 of “The…