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Lessons from the Front

Do you speak Nursing? If you don’t and you are employed in health care facilities, perhaps you should consider taking this free class. 

Consider the story below, told to me by a health care facility director as we talked about the challenges communicating with internal customers.  

“Years ago I was in a meeting listening to nurses speak. During the meeting they asked me why I couldn’t open certain fire doors. I explained to them why I could not in simple, non-facilities language. After that meeting I realized I couldn’t always give them what they wanted, but I could give them information they needed to understand why I couldn’t. Once they understood the why they could accept the what. I had learned to speak Nursing.”

The key he says was to sit back and listen to what they were saying without talking over them, and then using simple language that avoids the use of acronyms pervasive in facilities.

So to speak Nursing, first listen.

Regards,

Peter Martin

 

                                                                                                                                                                                                                  

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